Friday, October 26, 2007

OFFSHORE IT OUTSOURCING STRATEGIES FOR CIOS

SearchCIO.com | 10.18.2007

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IT news and analysis for CIOs

Offshore IT outsourcing is no longer just about saving money. The focus is now on value and risk assessment. Consulting this Executive Guide can help you decide if it's better to send your call center to India or Indiana.

This guide is part of the SearchCIO.com Executive Guide series, which is designed to give IT leaders strategic guidance and advice that addresses the management and decision-making aspects of timely topics. For a complete list of topics covered to date, visit the Executive Guide section.

Table of contents

IT outsourcing with purpose
Smart IT outsourcing advice in a declining market
Offshore outsourcing: A look at the security risks
Outsourcing's true value still goes largely untapped
Offshoring: Improved processes now more of a draw than cost savings
More resources

IT outsourcing with purpose

Table of Contents


[Info-Tech Research Group Inc., special to SearchCIO.com]

Outsourcing is being done in roughly two-thirds of organizations for three key reasons: IT cost savings, IT efficiency and business value, and to level the playing field for small organizations. Outsourcing has the potential to deliver ongoing budget savings in addition to business benefits, depending on the function outsourced. This report presents how your organization can take advantage of outsourcing to achieve your top IT priorities.

Learn more in "IT outsourcing with purpose." Also:

  • Midsized outsourcer perfect fit for midmarket firm (SearchCIO.com)
    At Church's Chicken, outsourcing IT operations to IBM seemed like a recipe for success. But a smaller, Indian-based firm proved a better value and a better fit than Big Blue.
  • Outsourcing to India: Smaller firms good bet (SearchCIO.com)
    As the top-tier Indian outsourcing companies continue their march to maturity, smaller clients should consider -- with all due care -- midtier providers, Forrester Research says.

Smart IT outsourcing advice in a declining market

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[Matt Bolch, Contributor]

The prevalence of IT outsourcing megadeals valued at $1 billion or more dropped 67% in the first quarter of this year, according to Gartner Inc.

But that doesn't mean IT outsourcing is showing any signs of slowing down, said Kurt Potter, research director at Stamford, Conn.-based Gartner. In fact, company research has found that end-user spending for IT outsourcing will grow at a 7.5% annual rate globally, to $318 billion in 2011.

"There are only so many megadeals out there, and 80% to 85% of the largest companies have significant outsourcing deals. We're going to see more deals in the $350 million to $500 million range. Future megadeals will come from government," Potter said, citing last year's announcement that the German military had awarded a 10-year, $9.3 billion deal to Siemens AG and IBM to modernize and run much of its communications network.

Find out more in "Smart IT outsourcing advice in a declining market." Also:

Offshore outsourcing: A look at the security risks

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[Philip Alexander, Contributor]

Offshore outsourcing can often help companies realize substantial cost savings by sending certain functions overseas, where labor costs are a fraction of those here in the United States. However, there is more to consider than just the lower labor costs of employees in India verses their domestic counterparts. In this day and age of heightened security sensitivity, it's important to make sure that in addition to going after cheap labor, you're not buying yourself a slew of security exposures as well.

The decision on whether or not to outsource should not rest solely with the CFO. The chief security and compliance officers should also be involved because of the many security- and regulatory-related issues involved with offshore outsourcing.

Learn more in "Offshore outsourcing: A look at the security risks." Also:

  • The Big Hand-Off (CIO Decisions magazine)
    Midmarket companies are outsourcing data backup to take advantage of fast and efficient services. Just don't forget to upsize your network in kind.
  • Disaster recovery outsourcing: Simple and cheap (SearchSMB.com)
    Outsourcing your disaster recovery efforts can be a wise technology strategy for resource-strapped SMBs. Assess your needs and determine if outsourcing DR makes sense for you.

Outsourcing's true value still goes largely untapped

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[Linda Tucci, Senior News Writer]

Companies that outsource IT functions save between 12% and 17% of the cost of doing the work in-house, a new report from Forrester Research Inc. finds.

The savings take into account the expense of moving the work to an outside provider, advisor and legal fees, severance for any employees let go, taxes and ongoing management of the deal. Moreover, the discount is conservative, said Forrester analyst Paul Roehrig, because it does not factor in harder-to-quantify benefits that can be accrued in a good outsourcing deal.

"There's additional skills that you would get, technology expertise, predictable delivery costs, none of which is included in these savings figures," said Roehrig, who covers sourcing and vendor management at the Cambridge, Mass.-based firm.

Find out more in "Outsourcing's true value still goes largely untapped." Also:

Offshoring: Improved processes now more of a draw

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[Shamus McGillicuddy, News Writer]

NEW YORK -- Offshoring doesn't bring CIOs the cost savings it once did. But that's OK because maturing offshore partners are offering them new capabilities that are just as valuable.

"I think over time, the [offshoring] industry, certainly in India, has matured considerably. And what you find is a little less cost savings than you had in the '90s, but vastly improved processes," Michael Baresich, CIO of CIT Group Inc., told attendees at Argyle Executive Forum's CTO Leadership Forum, held recently in New York.

In a conversation entitled "Offshoring 2.0: Assessing the landscape of the flat world" with The Wall Street Journal staff writer Christopher Rhoads, Baresich said the opportunity for wage arbitrage is still available to CIOs in the developing world, but salary growth in those countries is leading to more modest cost savings than 10 years ago. Whereas once companies could achieve a 5-to-1 savings in labor costs by offshoring, now the savings are just 2-to-1 or 3-to-1.

Learn more in "Offshoring: Improved processes now more of a draw than cost savings." Also:

More resources

Table of Contents

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RELATED GLOSSARY TERMS

Terms from Whatis.com − the technology online dictionary

business technology management (SearchCIO.com)

globalization (SearchCIO.com)

offshore outsourcing (SearchCIO.com)

Offshore Outsourcing: Do you speak geek? (SearchCIO.com)

outsourcing (SearchCIO.com)

Outsourcing: Glossary (SearchCIO.com)

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